Online supermarket Ocado has emailed an apology to all its customers for its recent availability problems.
Problems arose while systems were being updated. Neil Jewsbury, head of trading and marketing, said that the company had wanted to tell its customers that the service was back to normal now that the changes were complete.
He said: “Over a two week period, some of our products were not available because of system changes.
“We constantly make changes to improve efficiencies but this time it took longer to complete the work.”
Problems arose while systems were being updated. Neil Jewsbury, head of trading and marketing, said that the company had wanted to tell its customers that the service was back to normal now that the changes were complete.
He said: “Over a two week period, some of our products were not available because of system changes.
“We constantly make changes to improve efficiencies but this time it took longer to complete the work.”
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