One Stop is set to double its home delivery range to over 2,000 SKUs, thanks to new software that better links in-store stock availability to what appears available online.
The integration of the new system, dubbed Deliverect, is due to complete in December, before rolling out to its first franchise store. It will operate across all three of its delivery partners, which are Deliveroo, Uber Eats and Just Eat. They currently carry around 1,000 SKUs.
One Stop said Deliverect would boost the speed at which stock is updated on the home delivery platforms, an important factor for the Tesco-owned retailer given all online orders are picked from in stores. It would also increase picking accuracy and reductions in fulfilment times, it added.
“Deliverect will provide stores with a simplified process allowing them to manage multiple delivery partner services within their store,” said One Stop head of online Tim Josephs.
“It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchises. This means order picking will become more efficient, menu availability can be managed more effectively, and we can generate menus all in one place.
“Another added benefit is that we’re able to gain greater insights from each specific store, allowing us to continually improve our offer and the performance of each store in their online offering.”
The move comes as it nears the end of its first wave of self-checkout installations across 58 company-owned stores. A further 80 stores are planned for early 2023, which will include franchise stores.
One Stop said the self-checkouts would provide consumers with an alternative payment option, while helping increase staff efficiency.
During the initial trial, it found up to 25% of store sales were processed through self-service checkouts, with customer satisfaction increasing in these stores and queuing times significantly reduced.
Analysis by One Stop also showed that for every 100 customer transactions processed through self-service tills, 12 hours of labour are saved.
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