Pret a Manger has partnered with American firm Yoobic to offer its global staff access to resources from a unified digital hub.
Staff worldwide will be able to access the same Pret hub containing task management, marketing, and other digital tools to help them with in-store operations.
The new hub will deliver daily duties, health and safety checks, and cleaning rotas via an app exclusive to Pret staff.
The app also contains digital and marketing tools, such as staff training resources and promotional alerts including bogof and discounts.
Regional managers and shops will be able to access shop-specific tasks and reports, as well as tools to report best practice and feedback to improve performance.
“Our customers expect the best possible experience each and every time they shop with us, and Yoobic helps us provide that consistently at both directly operated and franchised locations,” said Pret global operations development director Mark Corney.
“Quality and safety are paramount at Pret, and partnering with Yoobic enables us to expand with confidence while empowering both fresh hires and seasoned team members to deliver amazing experiences for our customers.”
Yoobic CEO and co-founder Fabrice Haiat added: “We’re thrilled to be working with Pret to support their frontline teams, and to provide the visibility and consistency needed to fuel their ambitious global expansion plans.
“When it comes to foodservice, there’s no room for error. Providing safe, hygienic, and brand-appropriate experiences requires meticulous attention to detail from every single frontline team member, and that’s the challenge Yoobic helps to solve.”
The New York-based company will support Pret as it aims to expand its estate to over 1,000 shops worldwide, including franchise partnerships.
Earlier this month, the coffee chain entered its fourth market in the Middle East, Saudi Arabia, with franchise partner SSP.
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