Archive of all Post Office articles
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Analysis & Features
Why the Post Office isn't working for today's postmasters
As the public inquiry into the Horizon IT scandal comes to a close, can the Post Office turn itself around and, most importantly, earn back the trust of its postmasters?
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News
Media Bites 15 November: Ben & Jerry’s, UK pubs, WH Smith, Post Office
Ben & Jerry’s is suing its parent company Unilever, accusing the behemoth of blocking it from making public statements of support for Palestinian refugees
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Comment & Opinion
The time is right for a new Post Office transformation plan
It’s a ‘New Deal’ for postmasters and comes with lots of promises of change. But will it deliver?
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News
Post Office confirms plan to double postmaster pay puts jobs at risk
The Post Office has set out plans to double the average annual income of each branch by 2030, in a new transformation plan which puts as many as 115 branches at risk
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News
Media Bites 13 November: Post Office, grocery inflation, M&S vs Waitrose
Plans for the Post Office have been revealed, one year after the TV drama brought the scandal to the public attention
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News
Post Office rewards postmasters £871k in work incentive scheme for first time
The Post Office is currently calculating the full sum to be rewarded to postmasters for September’s trading activity
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News
Media Bites 23 September: Post Office, Asda, Which? fuel prices, WH Smith, Brexit
The seventh and final phase of the Post Office Horizon IT Inquiry kicks off this week
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News
Media Bites 24 September: Tesco chicken nuggets spark controversy as M&S shares soar
Tesco has been accused of skimping on the chicken in its Aldi price-matched nuggets
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Comment & Opinion
After damning Post Office report is it really ‘good times ahead’?
Sir Wyn Williams commissioned two surveys to assess the culture of the Post Office today
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News
Post Office: Horizon IT system dissatisfaction levels remain high
In all, 92% of those responding to the survey had experienced problems with the Horizon system in the last year
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Comment & Opinion
Asda and Post Office resignations show it’s tough at the top
Bruising experiences cannot hide mistakes
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News
Post Office CEO Nick Read to step down next year
Post Office COO Neil Brocklehurst will step up as acting CEO prior to the announcement of Read’s successor
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News
Media Bites 2 September: Iceland, M&S, Post Office
Iceland’s executive chairman is calling for new laws to allow publiishing of thieves’ images
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Comment & Opinion
Post Office scandal shows the perils of bowing down to data
The Post Office provides a cautionary tale about being blindly led by data, says Jeremy Garlick, partner at Insight Traction
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News
Post Office launches new online system to speed up international parcels shipping
Customers will be able to fill in their details online via the new system, speeding up the shipping process in store
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News
Post Office chair Henry Staunton ousted amid Horizon scandal
Business and trade secretary Kemi Badenoch said Post Office needed someone to deal with its current issues, including the Horizon scandal, ‘in a different way’
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News
Post Office pushes back on plans to reduce letter delivery days
CEO Nick Read’s announcement follows Ofcom’s proposal to reduce letter deliveries to five or even three days a week
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Comment & Opinion
What can we learn from the Post Office scandal?
Rarely has a public policy issue been painted in such vivid colours: the Post Office immoral, almost evil, and the sub-postmasters and sub-postmistresses wronged beyond reason, says Ian Wright, co-chair of the Food & Drink Export Council
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News
Post Office scandal: Sunak announces new legislation to exonerate victims
PM Rishi Sunak has announced new legislation will be introduced to exonerate and compensate the Horizon scandal victims
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News
Post Office scandal: former chief Paula Vennells hands back CBE
Vennells was CEO from 2012 to 2019, at the height of the Horizon scandal. She has announced she will hand back her CBE effective immediately