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No money for overtime when understaffed, no money for additional staff yet when a "top dog" is visiting there's plenty to pay a few staff to do an all-nighter to get the shop (express) looking perfect. Not a good way to spend money and not a true reflection on how the shop is run day to day, gives the impression the shop is being run well, if it was being run well you wouldn't need staff to do an all nighter!!

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