Report comment

I'm not surprised that Tesco treat their staff poorly. They don't treat their customers any better.
I bought a pack of Tesco Finest couscous last August, which contained a 1cm stone and cracked a white filling in my tooth, which cost £100 to replace. Rubbish customer service response from Tesco: 9 months later and I'm still in communication to get them to even pay for the filling, let alone lost time at work. I think it have to be the small claims court/trading standards if writing to Chief Executive at phillip.clarke@uk.tesco.com doesn't yield a better result.
The mark of good customer service is not that you never make a mistake, but how you treat customers when you do. If Tesco sell food contaminated with foreign material, they should own up and take responsibility.Note to Tesco: your customers deserve better!