Report comment

The loss of counters is a definite advantage for local delis and artisan shops who can add value through personalised selling and a more curated local range of produce which frankly most Tesco customers cannot afford on a regular basis
But pre pandemic, experiences were the popular trend for retail growth and yet now the focus on price seems to have destroyed this opportunity to create a point of difference. IKEA isn't one of the most successful retailers because they pile it high and sell it cheap - having said that their service counters are not their best part!!