All Mystery shopper surveys articles – Page 10
-
Grocer 33Morrisons bests Tesco on service in close-run mystery shop
Morrisons has won its first Grocer 33 store of the week award in over two months
-
Grocer 33Waitrose wins Grocer 33 but availability is poor across the board
There were visible gaps on the shelves at our winning Waitrose store but its rivals also struggled with availability
-
NewsNestlé discontinues Combos confectionery-popcorn hybrid range
A spokeswoman for Nestlé confirmed it had withdrawn the snacks from sale to focus on growing its core range
-
Grocer 33Sainsbury’s puts on stellar Grocer 33 performance while guest retailer Iceland flops
Our shopper said store standards were “exceptionally high”, the branch was “immaculately clean” and availability was excellent
-
Whitepapers2022 Consumer Trends in Sustainability in partnership with Kraft Heinz
Learn how consumers want brands to act more sustainably. Three-quarters of consumers expect brands to do more about sustainability.
-
WhitepapersWhy local could be the future of grocery
Having kept us fed and safe so brilliantly during the pandemic, our supermarkets and their teams are again battling a fresh wave of challenges from the current supply chain and cost of living crises. So how can the Power of Local help?
-
Grocer 33Tesco wins with ‘wonderful’ staff and ‘hassle-free’ shop
Tesco’s Old Swan, Liverpool branch was spotlessly clean throughout, nicely spaced and ‘pleasing to the eye’
-
Grocer 33Waitrose Leigh-on-Sea bags win in low-scoring Grocer 33 week
Our mystery shopper raved about Waitrose’s displays but it was an overall low-scoring week as availability suffered across the board
-
WhitepapersSucceeding on Amazon is essential for health and beauty brands
In the UK, Edge by Ascential expects Amazon to overtake Boots parent firm Walgreens Boots Alliance to become the top health and beauty retailer by gross merchandise value (GMV) sales by 2026.
-
Grocer 33Waitrose Sidmouth wins store of the week despite zero points for availability
Our mystery shopper gave its “well kept” and clean car park top marks
-
Grocer 33Tesco edges out Waitrose in low-scoring Grocer 33 week
This wasn’t a high scoring week overall but we were at least treated to a close battle for the top spot
-
NewsSunflower oil supply crisis begins to hit supermarkets
The crisis has “disrupted supplies of sunflower oil to the UK,” affecting a wide range of products, said BRC deputy director of food Andrea Martinez-Inchausti.
-
Whitepapers3 Steps to Owning Your Digital Strategy and Customer Relationships
Third-party delivery partners were a must for grocers during the pandemic. Such relationships allowed retailers to stay afloat, offer an in-demand service to customers, and hold onto valued clients in volatile times.
-
Grocer 33Sainsbury’s snags Grocer 33 win in average week for rivals
Our Sainsbury’s shopper noted the shop floor was very clean and orderly while other supermarkets struggled on service this week
-
Grocer 33Guest retailer Aldi fails to impress as Tesco sweeps to victory
Tesco’s Cupar superstore had a ‘nice buzz’ and an impressive fruit & veg section
-
Grocer 33Asda Eastlands nails Grocer 33 mystery shop with perfect availability and attractive promotions
Asda’s Eastlands, Manchester store impressed our shopper all-round this week
-
NewsRussian Beluga Vodka disappears from sale amid ongoing Ukraine conflict
The spirits brand, which was previously stocked at Waitrose and Harvey Nichols, has been removed from both retailers’ websites
-
Grocer 33Sainsbury’s Lincoln superstore takes the win as Waitrose struggles with availability
Our mystery shopper was impressed by the Easter eggs display, as well as by the well stocked and tidy ‘Garden Shop’ aisle
-
WhitepapersAre online shopping opportunities set to dominate grocery post-pandemic?
2021 saw up to 80% of customers in the UK ordering their groceries online and the UK grocery industry is changing like never before.
-
NewsLabel shortage threatens supply chain disruption across food, medicine and more
As well as food suppliers, Amazon is said to be on high alert over the potential disruption to deliveries