All Mystery shopper surveys articles – Page 14
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Grocer 33Morrisons’ ‘relaxed’ branch easily wins in this week’s Grocer 33
Its Belle Vale, Liverpool, branch would have managed a near perfect score if two of our items had not been out of stock
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NewsKP Snacks products absent from shelves after ransomware attack
KP Snacks last week warned that disruption to its supply was set to last well into March, according to a letter sent to its customers
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WhitepapersTechnology transformation for food manufacturers: Where to start
With the world seemingly at a crossroads, the megatrends that were once 25 years away have been brought to the fore in a matter of months. The rate at which businesses must now adopt technology is only increasing. This scene presents itself amid continued reports of supply chain challenges, labour shortages and heightened costs. Download the report below to gain insights into understanding the need for technology transformation.
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Grocer 33‘Lovely’ Waitrose wins again as Tesco lags on availability
The shop floor was spacious, clean and well organised
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NewsKP Snacks warns customers of disruption to supply following cyber attack
In a letter seen by Better Retailing, it warned customers that disruption could last ‘until the end of March at the earliest’
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Grocer 33Iceland wins tightest Grocer 33 battle in several months
Our mystery shopper described a trip to its Food Warehouse store in Boulevard Retail Park, Speke, as an “easy, enjoyable shop in a very pleasant environment”
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NewsRice prices on the rise as exports suffer from disruption to supply
There was ‘approximately 1.5 million tonnes of rice stuck at the ports, that India had planned to export this month’, said Mintec
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Comment & OpinionHow ‘just walk out’ stores can use technology and people to boost engagement
For a ‘nation of shopkeepers’, some physical retailers are at risk of putting considerable distance between themselves and their customers, says Tom Hostler of Publicis Poke
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WhitepapersRecruitment, retention and resilience: How can grocery build a workforce fit for the future?
From Brexit to burnout, to ageing workers and the rise of digital commerce, grocery faces a perfect storm of pressures when it comes to recruitment, retention and building in relevant skills across its workforce.
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Grocer 33Waitrose snags win with tidy shop and excellent availability
Waitrose was far out in front this week with a gap of 17 points to runner-up Sainsbury’s
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NewsWalkers kicks off massive ad push as service recovers
The TV and digital push would ‘strengthen the nation’s love for the brand, whilst reminding crisp fans everywhere that simply no other brand compares’, said Walkers
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Grocer 33‘Pleasant’ Tesco Bracknell wins in low-scoring week
This was a highly competitive week despite being generally low-scoring
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NewsTissues shortage as illness and supply woes combine
At the time of writing, Sainsbury’s and Waitrose had flagged the issue with availability notices on their websites
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Grocer 33‘Well managed’ Waitrose wins first Grocer 33 of 2022 by a landslide
Our mystery shopper visited the small yet easy-to-navigate store on 2 January, and all the seasonal displays had already been taken down, giving it a bright and spacious feel
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WhitepapersHit Refresh. The return of the shopping experience post-pandemic
The Covid-19 pandemic has changed the shopping experience profoundly, forcing grocery retailers to place a new focus on hygiene, adapt their stores, and invest heavily online. The response has been radical and effective, with rewards to match.
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Grocer 33Morrisons’ Christmas preparedness earns it Grocer 33 win
Morrisons in Chesterfield felt clean and safe, with excellent availability
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NewsGluten-free shoppers report food scarcity and soaring prices
Eighty-seven per cent of 1,891 gluten-free shoppers surveyed by Coeliac UK said they had seen a reduction in the number of gluten-free foods available over past months
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NewsSeabrook struggling to meet ‘unprecedented demand’ for crisps amid Walkers shortages
A mass of Seabrook products have been out of stock in the mults for several days, with some SKUs unavailable for weeks
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Grocer 33Christmas availability in good shape across the board as Tesco takes win
Tesco’s Extra in Toxteth, Liverpool, took the win with 83 points, aided by near-perfect stock availability
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NewsWalkers crisps shortage set to extend deep into January
The crisps giant has been struck by supply issues since October - understood to be the result of an SAP upgrade at owner PepsiCo