All Mystery shopper surveys articles – Page 32
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NewsAsda bans sale of single knives to counter knife crime
The retailer said it would remove all single kitchen knives by the end of April
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NewsTesco and Co-op robot deliveries expand delivery area
Starship Technologies has grown its Milton Keynes delivery area by a third
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Grocer 33'Clean, tidy and fresh' Waitrose wins this week
The ‘relatively new’ Altrincham Waitrose store won with just 72 points
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NewsScottish c-store chain Eros fights Cardtronics over ATM fees
Cardronics blamed Link’s series of 5% cuts to the fee that banks pay ATM operators for cash withdrawals
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Grocer 33Tesco Dundee takes fourth Grocer 33 win
Our shopper found the experience “pleasant and easy”
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NewsWaitrose 'well-positioned for online growth beyond Ocado'
Waitrose is planning to open a second fulfilment centre to support its online business growth
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NewsJohn Lewis/Waitrose loyalty scheme attracts 300,000 sign-ups
JLP introduced the scheme combining the benefits of its MyWaitrose and My John Lewis loyalty cards in September
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Comment & OpinionHow shopper expectations around online grocery are changing
Retailers need to provide a sophisticated customer experience online as well as offline, says Google’s Harry Walker
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Grocer 33'Polite and helpful' staff win it for Tesco
Tesco in Brislington, Bristol had full availability and an ‘excellent range’ of services
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Grocer 33Waitrose provides an 'easy' mystery shop
However, Asda in Harrogate gave an “underwhelming” first impression and “seemed quite dated” according to our shopper
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NewsWaitrose staff to host 'hands-on' cookery classes
The hands-on workshops are designed to give customers insight into staff’s specialisms
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Analysis & FeaturesShoplifting: are we giving thieves a licence to steal?
Legislation, policing policy, austerity, the growth of self-checkouts and even bags for life are being blamed for the rise in crime. But what can be done to tackle it?
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Grocer 33Tesco takes Grocer 33 win with busy Extra store
The ‘very large’ Sandhurst store was ‘clean and well maintained’
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NewsSainsbury's extends lanyard trial for disabled shoppers
Sainsbury’s provide wearers with support such as opening a new checkout or assisting with finding items
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Grocer 33Well-staffed Sainsbury's Lincoln takes Grocer 33 win
The store was busy, with a ‘bright, open feel’ and was ‘very clean and well presented’
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NewsWaitrose adds Sushi Daily to Rapid Delivery service
Customers can choose from 25 different types of sushi prepared in store
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Comment & OpinionTesco’s counter-cutting move is ruthless but right for the business
Tesco admits at least 4,500 staff are expected to leave the business in the latest in a seemingly never-ending round of cuts
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NewsLink offers 1,000 store owners access to new 'super-premiums'
Link said the incentive would take effect from April
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NewsChannel Islands Co-op to continue Hidden Disabilities scheme
Staff have been trained to support and improve the shopping experience for people with hidden disabilities
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Grocer 33Winning Tesco store offers a friendly experience
Tesco recorded its eighth win of the year, opening up a gap over nearest rivals Sainsbury’s and Asda