All Service & availability articles – Page 43
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News
Tesco customer satisfaction improves faster than rivals
But its score remains below average for food retail, found the UK Customer Satisfaction Index
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Grocer 33
Morrisons Cheadle Heath impresses our mystery shopper
There were “lots of new year offers on electrical goods” and the “fruit & veg section was well presented and well stocked”
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Grocer 33
Tesco takes narrow win in Online Grocer 33
It took only 22 minutes to complete the order for our first-time user and only one item wasn’t available
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Grocer 33
Eve Henrikson, Tesco on winning the online G33 star order
We have improved search and product recommendations as well as highlighting seasonal content
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Analysis and Features
Will the Night Tube escalate sales for London c-stores?
The 24-hour service will boost sales near Tube hot spots. But does it justify the costs of being open?
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Grocer 33
Waitrose wins with new High Wycombe store
Waitrose High Wycombe is “less than a year old and looked fresh and clean from the outside”
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Analysis and Features
The big boys are starting to get even. And David Potts makes it look easy
A back to basics approach implemented by CEO David Potts has seen the once-troubled supermarket bounce back with its best financial results for seven years
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Grocer 33
'Welcoming' Sainsbury's Great Boughton takes Grocer 33 win
The store was “bright and welcoming” with “seasonal offers and a real buzz”
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News
M&S plans to ramp up Lunch to You van sales operation
M&S is planning a rapid expansion of its little known Lunch to You van sales operation
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News
Co-op sharpens game with overhaul of IT
Co-op Food has signed a contract with software provider SAP to provide it with a new IT infrastructure
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News
Boxing Day shop closure petition dismissed by government
Labour MP for Warrington North Helen Jones said the current system of Boxing Day sales was not fair on workers
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Grocer 33
All smiles at Grocer 33 winning Tesco Handforth Dean store
First impressions were great with a “massive Christmas tree, stacks of mince pies and sweet displays” in its atrium
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Comment and Opinion
Self-service is great but you have to get the balance right
It’s well known that self-service checkouts increase shrinkage. They can also make a store soulless
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Grocer 33
Morrisons Chester-le-Street offers a warm welcome
Christmas trees at the top of the escalator were “attractive and welcoming” in the “quiet” store
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Grocer 33
Waitrose Balham impresses our mystery shopper
“The store was busy” and there were “seasonal displays” by the entrance
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News
Generation Z is 'touchpoint to the future of retail'
Supermarkets should offer in-store shopping apps, speedy delivery and engaging social media says researcher
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Grocer 33
Waitrose wins G33 this week with 'modern & impressive' store
Staff at the Broughton shop were “well presented” and “easy to find for help”
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Grocer 33
'Neat and tidy' Sainsbury's Leven takes Grocer 33 win
Chilled goods sections were “neat, tidy and well labelled” but a “few sections were empty”
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News
Walmart tech boosts Asda forecasting
Asda has turned to new tech from Walmart to improve its availability and increase the efficiency of its supply chain
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News
Sainsbury's widens trial of SmartShop app to 10 stores
The app was updated on Monday to make it “easier to use” based on feedback from customers in the initial two stores