Subscriber support centre

FAQs

Below, you'll find answers to the most asked questions about subscriptions, including how to manage your account and troubleshoot any issues you may encounter. If you can't find the information you're looking for, please don't hesitate to contact Customer Service at customer.service@wrbm.com or call 0800 652 6512 for further assistance.

• Changing Personal Details
• How do I change my personal details such as email address, personal and contact details?
  • Answer
  • You can view your user details through the 'My Account' page of the website. Log into your account, Hover over your name at the top right corner and select 'My Account Centre'. Click on the 'Edit user details' button.
• How do I reset my password?
  • Answer
  • Log into your account. Hover over your name at the top right corner and select 'My Account Centre'. Click on the 'Password' button.
• Subscription info & payment
• How do I change my subscription package?
  • Answer
  • Call 0800 652 6512 to discuss your options.
• Where can I view my subscription information/orders
  • Answer
  • You can view your subscription details through the 'My Account' page of the website. Log into your account, hover over your name at the top right corner and select 'My Account Centre'. Click on the 'My Subscriptions' button.
• How can I get an Invoice/ receipt?
  • Answer
  • You can download a copy of your receipt through the 'My Account' page of the website. Log into your account, hover over your name at the top right corner and select 'My Account Centre'. Click on the 'Transaction history' button and select your receipt.
    We do not offer invoices for individual subscriptions, only for corporate accounts of six plus subscriptions.
    If you manage a subscription for someone else and need a receipt email us at customer.service@wrbm.com or call 0800 652 6512.
• How do I update my billing details?
  • Answer
  • Contact Customer Service on 0800 652 6512 or email customer.service@wrbm.com
• How do I update/change my payment method?
  • Answer
  • To make any changes to your payment method please contact Customer Service on 0800 652 6512 or email customer.service@wrbm.com
• When does my subscription end?
  • Answer
  • You can view your subscription start and end dates through the 'My Account' page of the website. Log into your account, hover over your name at the top right corner and select 'My Account Centre'. Click on the 'My Subscriptions' button
• Can I get access for my team/colleagues?
  • Answer
  • We offer corporate subscriptions for those taking six plus user licenses. These can be managed through one account manager with a single invoice. Please complete our online form at thegrocer.co.uk/corporate and we'll be in touch to discuss your company's requirements. Alternatively, call us on 01293 610 227.
• How do I access the app?
  • Answer
  • Details on how to access the App can be found here. Or here.
• Print
• My print copy didn't arrive. What should I do?
  • Answer
  • Please contact customer.service@wrbm.com or call 0800 652 6512.
• How do I order back issues or additional copies of the magazine?
  • Answer
  • To order back issues or additional copies please contact customer.service@wrbm.com or call 0800 652 6512.
• How do I change my mailing address for my print magazine?
  • Answer
  • You can update your mailing address through the 'My Account' page of the website. Log into your account. Hover over your name at the top right corner and select 'My Account Centre'. Click on the 'My subscriptions' button. Under 'The Grocer Print' – 'Delivery address', select 'change address'
• Newsletters
• How do I receive newsletters / update my newsletter preferences?
  • Answer
  • There is a full suite of newsletters to choose from and you can view these and update your preferences through the 'My Account' page of the website. Log into your account, hover over your name at the top right corner and select 'My Newsletters'.
• How do I unsubscribe from newsletters?
  • Answer
  • You can unsubscribe from newslettersthrough the 'My Account' page of the website. Log into your account, hover over your name at the top right corner and select 'My Newsletters'.This will take you to a new page where you can deselect the newsletters you no longer wish to receive. Please ensure you click the submit button to confirm your new choices.
• Other
• How do I contact Customer Services?
  • Answer
  • Please email customer.service@wrbm.com or call 0800 652 6512.
• How do I advertise on The Grocer?
  • Answer
  • For advertising on The Grocer please contact: cathy.mcdonagh@wrbm Tel: 01293 610 289 or dominic.sabine@wrbm.com Tel: 01283 846 524
• What are your terms & conditions?
  • Answer
  • You can view our terms & conditions here.
• Who should I contact regarding technical issues with the site and/or app?
  • Answer
  • Please contact Customer Service on 0800 652 6512 or email customer.service@wrbm.com

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Need help?

Forgotten password

thegrocer.co.uk/forgotten-password

Email customer service

customer.service@wrbm.com

Call customer service

0800 652 6512