Tesco's national customer care centre in Dundee has achieved Investors in People status - becoming the first part of the retail giant to gain recognition.
Pictured are head of customer service Ian Naylor (left), personnel manager Isabelle Cochrane and Philip Williamson, chairman of Investors in People UK, who presented the award at a ceremony this week. The centre, which employs more than 800 staff, is part of Tesco.com. It responds to queries from the retailer's entire UK-based business by phone, letter and email. On average the centre receives 7.5 million customer contacts a year.
"It is vital our people are managed well, that they are constantly motivated and are given the best training available," said Cochrane. "What appealed to us about Investors in People is that it not only benchmarks us against other call centres, but also against different sectors and provides the option of having an ongoing review."
Pictured are head of customer service Ian Naylor (left), personnel manager Isabelle Cochrane and Philip Williamson, chairman of Investors in People UK, who presented the award at a ceremony this week. The centre, which employs more than 800 staff, is part of Tesco.com. It responds to queries from the retailer's entire UK-based business by phone, letter and email. On average the centre receives 7.5 million customer contacts a year.
"It is vital our people are managed well, that they are constantly motivated and are given the best training available," said Cochrane. "What appealed to us about Investors in People is that it not only benchmarks us against other call centres, but also against different sectors and provides the option of having an ongoing review."
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