Tesco Hull St Stephen’s was head and shoulders above the competition this week - a “bright, airy and clean store with a feeling of space”. All items were available and “shelves were well-stocked and organised”. A local junior football team were packing bags at the checkout.
Morrisons in Chester had lots of enticing offers, but some seemed to be in “unusual places”. The store was in good shape, clean and tidy with wide, clear aisles. Staff, in the main, were helpful, though one “seemed unapproachable”.
Tied this week were Sainsbury’s Hamilton and Asda Bletchley. Sainsbury’s was a “pleasant store” with “clearly marked aisles”. Staff helped to locate items and even followed up to see how our shopper was getting on. The checkout staff, however, were a little quiet.
It was busy at Asda but “two entrances made it feel roomy”. There was a good range of services, “particularly the clothing”. However, some aisles were cluttered with caged trollies that appeared unmanned, and staff seemed difficult to locate.
Some “droopy” plants greeted shoppers at Aldi in Exeter. The store felt cluttered with lots of customers and staff, and “rather narrow aisles didn’t help”. Little space at the tills “made packing difficult” and fast scanning of items meant a pile-up of groceries.
First impressions at Waitrose Horley weren’t good, with trolleys strewn across the car park. A low availability score wasn’t helped by unimpressive service: one member of staff went to find out about an item but failed to return and “the checkout assistant barely spoke a word”.
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