Tesco Coatbridge, Glasgow: Store of the Week

Our mystery shopper described your staff as “lovely, friendly and helpful”. You must be pleased with remarks like that? I’m absolutely delighted. It’s a real vindication of what we’ve been doing. There’s been a real step-change in service since Dave Lewis came on board.

How has that translated at staff level? A great example was when Amanda from our stock control team realised one of our customers was obviously suffering with dementia. Not only did she take it upon herself to carry out an accompanied shop, she even took the customer home. She took it upon herself to do what she thought was right for the customer.

You have a Lidl virtually at the end of your car park. How are you competing on price? I think we’re more competitive than we’ve ever been, especially since the launch of our Farm brands. I’m getting feedback almost every day from customers saying how much better we’ve got on price.

How did shoppers react to the demise of Clubcard Boost? The last Boost started this week and some customers have been ­saying they will miss it. But I think the company has plans for the future of Clubcard that we’ve not heard about yet which will benefit all customers.

Has your store been hit by the trouble facing large stores, as it’s such a big Extra? Because we’re fairly central we still get a lot of customers coming from the centre, as well as those who come for a destination shop. We haven’t been hit the same way as some out of town stores.

Your new Krispy Krème cabinet seems to have attracted a lot of local enthusiasm. The response has been amazing. They have been flying off the shelves.

How do you react to the launch of The Grocer’s Waste Not want Not Campaign against food waste? I think people would be shocked if they knew how much food gets wasted each day across the industry and it’s great to see The Grocer try to do something about it.