The entrance at Tesco Knocknagoney was “spacious,” aisles were well-filled and staff restocking shelves didn’t cause obstruction. There was a vast range of services on offer, with a Regis representative conducting demonstrations in the cosmetics section. Some products were hard to find, but staff were courteous and assisted our shopper.

The checkout experience at Morrisons Up Hatherley impressed as plenty of tills were open and the assistant, Danielle, was “polite, friendly and efficient.” Shop floor service was also good - Christopher checked the stockroom for the trifle not on shelf. However, the car park was “tatty” and some signage was inaccurate.

Navigation was clear in the car park at Sainsbury’s Leven, and the store was clean and tidy. Promotional offers were “tempting” but service was rated the worst this week. The “few staff” didn’t check for items not on shelves, the queue at checkout was fairly long and no help was offered with packing.

There were roadworks outside Asda Donnington Wood, which made it confusing to enter. Plenty of staff were clearing up trolleys and, though restocking was taking place in store, only one cage got in the way. But the layout wasn’t impressive and signage wasn’t always helpful.

Waitrose Towcester was last due to poor availability and a checkout experience that wasn’t up to scratch. The queue was more than four minutes and no help was offered with packing. Some products were in locations that didn’t match the signage, and staff didn’t always double-check for stock.

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