Waitrose edges out M&S to offer best store experience

Otley Waitrose deli worker partner - Jane Beadnell Photographer-25

Waitrose had tempting counters manned by ‘highly knowledgeable’ staff

Marks & Spencer was pipped to the post by Waitrose in its Grocer 33 debut this week.

Waitrose’s Otley store took the crown with an impressive 86 points, thanks to excellent scores in every category apart from availability, which was hit by two out-of-stocks.

 

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