All articles by Tim Mason – Page 2
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Comment & OpinionRetailers must now think like technology companies
The discounters and Amazon show that thinking differently is the route to customer-centred growth, says Tim Mason
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Comment & OpinionM&S-Ocado proves collaboration is necessary to follow the customer
The huge increase in industry collaboration signals a changed world where going it alone is a mistake, says Eagle Eye’s Tim Mason
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Comment & OpinionHow Eat 17 is reimagining the local grocery store concept
The Eat 17 team shows real vision and focus, says Tim Mason, CEO of Eagle Eye
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Comment & OpinionRetailers are finally making progress with digital operations
Retailers are playing catch-up to digitise their operations
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Comment & OpinionWhat Asos scrapping its A-List scheme tells us about the future of loyalty
Asos dropping its A-List loyalty programme is no surprise – it collects sufficient data by its very nature, says Eagle Eye CEO Tim Mason
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Comment & OpinionCustomer insight will be crucial as Waitrose and John Lewis connect
The introduction of an integrated Waitrose and John Lewis loyalty card is a sensible step, says Eagle Eye CEO Tim Mason
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Comment & OpinionOfcom report reveals digital change with big implications for retail
The Ofcom Communications Report shows that digital is the new way of life for consumers, says Eagle Eye chief executive Tim Mason
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Comment & OpinionDigital knowhow is crucial in knowing who and where your customers are
Retailers not knowing who’s walking into their store is a dereliction of duty, says Tim Mason
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Comment & OpinionOcado and Flipkart deals prove Kroger and Walmart are serious about online grocery
It’s brilliant for the two US giants to prove there is a serious business case for online grocery, says Eagle Eye’s Tim Mason
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Comment & OpinionPut customers centre-stage
Customer satisfaction and brand value have featured highly in industry news recently
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Comment & OpinionCasino's Ocado deal plays well
The shares of Casino Group got a 10% bump recently following news its Monoprix chain had struck a deal to sell via Amazon …
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Comment & OpinionLoyalty will be key at discount Tesco
Speculation that Tesco has a new discount store format in the works may have taken some by surprise
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Comment & OpinionLessons in loyalty from Canada
Three significant innovations in retail and grocery have taken place in Canada and the north west of the US
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Comment & OpinionNew ways to reach those 'always-on' shoppers
I don’t think any of us could have predicted the level of media access society now enjoys as the norm
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Comment & OpinionSeize digital in 2018
The economic backdrop is tough, and the consumer is cautious. These are not auspicious conditions for 2018
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Comment & OpinionChristmas is a big opportunity for the middle market
With footfall on the high street reported to have declined, retailers are under pressure
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Comment & OpinionWhy convenience is evolving from c-store to Bodega
Bodega, founded by two former Google employees, has set out to disrupt the very thing it’s named after
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Comment & OpinionC-stores need their own data revolution
IGD’s latest grocery market forecast highlights the boom in convenience. Now c-stores need the data to match.
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Comment & OpinionA people person nails it - video
In June, I had the pleasure of being on the judging panel for Store Manager of the Year at The Grocer Gold Awards
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Comment & OpinionMarketing must move from generic to personal
In the past, consumers were accustomed to the community feel of their local shops
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