The rapid delivery market for grocery is taking off but many retailers are still working through the challenges of this expanding channel. In our upcoming webinar, experts reveal how to unlock its full potential, address operational hurdles, and scale effectively while maintaining service quality.
The rapid delivery market for UK grocery has roughly doubled in the last two years.
According to research by Logistics app Rodeo, it’s a channel now worth more than £2bn with millions of users logging onto the likes of Just Eat, Deliveroo and Uber Eats to stock up on essentials and last-minute weekend treats.
But there remains a huge amount of growth to unlock.
If hospitality has reached maturity on the channel, grocery is only just getting started.
While there’s no shortage of activity – in October Waitrose signed on with Just Eat, the month prior The Co-op rolled out 24-hour delivery in London, Leeds and Manchester – they’re still grappling with plenty of teething problems.
On the one hand, retailers are still getting their heads around the logistics of offering a rapid service via multiple aggregator platforms at once. They’re juggling multiple picking devices, catalogues and channels. This is proving an operational headache – and fuelling mistakes.
Missing and cancelled orders, and poor product quality continue to blight customer experience as a result, according to GlobalData.
So, how can grocery retailers elevate their strategy when it comes to rapid delivery?
What tools and technologies can they make use of to drive efficiencies?
And how can they speed up expansion across aggregator platforms without delivering a subpar service?
In this Grocer Vision webinar, our expert panellists will dig into the untapped potential of rapid delivery for UK grocers – and set out how it can be realised. They’ll provide first-hand experiences of streamlining behind-the-scenes operations, and lay out step-by-step strategies for how other retailers can do the same.
Plus, you’ll get the chance to put your questions to our panel.
To register for free, click here.
Meet the panel:
Martyn Stainton, senior manager convenience, Asda
Martyn Stainton is a seasoned professional in the grocery and convenience sector with extensive expertise in store operations and leadership . He spent 10 years as a General store manager for Asda leading high performing teams in Newcastle, Preston , Leeds and Nottingham before returning to Asda’s head office in 2022 as part of the Asda Express team which now has 470+ stores nationwide. In 2024 Asda Express entered the on demand market firstly launching 353 stores with Just eat and most recently 326 stores with Deliveroo.
In his current role as Senior manager Delivery, Martyn focuses on driving operational excellence and strategic initiatives to enhance Asda’s convenience retail business.
Viv Craske, consultant, Grace & Co
Viv helps digitally proactive retailers increase basket size, grow retail media revenue, and build a better customer experience – which he evangelises about in his book, Surviving Digital Disruption. He has a special interest in grocery e-commerce, particularly quick commerce. He also advises global CPGs and RetailTech startups. Previously, he was MD of the ground-breaking grocery aggregator site mySupermarket. And in his younger days, he was a raver, as Editor of global clubbing brand, Mixmag. In his spare time, he helps grow his wife’s Swedish bakery and releases trance music. Viv has worked with Tesco, Superdrug, Glovo, Frasers, Mars and Diageo.
Tim Josephs, head of online, One Stop Stores
A career of over 24 years now at One Stop, a nationwide chain of over 1000 convenience stores, Tim has lead various functions at One Stop and is currently the Head of Online, a role he took up in 2020 as part of the business move into the online channel. Lead by Tim, One Stop quickly established their presence in the on demand grocery delivery space in late 2020 launching on the Deliveroo platform and towards the end of 2021 / early 2022 moved into a multi aggregator approach launching on both Just Eat and Uber Eats platforms, the first multiple retailer to launch on all 3 main aggregators at scale. In 2024, One Stop has also launched on the Snappy Shopper platform as it continues to grow in this space. Tim’s experience of both instore operations and head office supporting functions and desire to innovate has enabled him alongside his team to meet the challenges of growing the online business at speed whilst supporting store teams to continue to deliver a great customer experience for both instore and new online customers.
Joe Heather, regional general manager (RGM) Northern Europe, Deliverect
Joe is the regional general manager (RGM) for Northern Europe at Deliverect, a global leader in SaaS solutions revolutionising digital order management for restaurants and food service businesses. With a wealth of experience and a proven track record, Joe spearheads a rapidly expanding team encompassing commercial, technical, and customer support functions.
Joe joined Deliverect in 2022, after a successful 12-year tenure with Just Eat Takeaway. Before making waves in the food industry, Joe contributed his skills to the fast-moving consumer goods (FMCG) sector with Mondelez International. His expertise in FMCG has proven to be a valuable asset as Deliverect continues to make strides in this growth area of their business.
At Deliverect, Joe Heather plays a key role in the company’s mission to simplify digital order management for thousands of restaurants across the UK, Ireland, Nordics, and DACH regions. With a commitment to excellence and a passion for innovation, Joe is at the forefront of driving Deliverect’s success in the dynamic and competitive landscape of the restaurant technology sector.
Megan Tatum, moderator
Formerly features editor at The Grocer magazine, Megan now works as a freelance features journalist. Covering topics spanning retail, technology, health and sustainability, she writes for a variety of publications, with bylines in The Guardian, The Times, Wired UK and MIT Tech Revi.
