The rapid delivery market for grocery is taking off but many retailers are still working through the challenges of this expanding channel. In our upcoming webinar, experts reveal how to unlock its full potential, address operational hurdles, and scale effectively while maintaining service quality.
The rapid delivery market for UK grocery has roughly doubled in the last two years.
According to research by Logistics app Rodeo, it’s a channel now worth more than £2bn with millions of users logging onto the likes of Just Eat, Deliveroo and Uber Eats to stock up on essentials and last-minute weekend treats.
But there remains a huge amount of growth to unlock.
If hospitality has reached maturity on the channel, grocery is only just getting started.
While there’s no shortage of activity – last month Waitrose signed on with Just Eat, the month prior The Co-op rolled out 24-hour delivery in London, Leeds and Manchester – they’re still grappling with plenty of teething problems.
On the one hand, retailers are still getting their heads around the logistics of offering a rapid service via multiple aggregator platforms at once. They’re juggling multiple picking devices, catalogues and channels. This is proving an operational headache – and fuelling mistakes.
Missing and cancelled orders, and poor product quality continue to blight customer experience as a result, according to GlobalData.
So, how can grocery retailers elevate their strategy when it comes to rapid delivery?
What tools and technologies can they make use of to drive efficiencies?
And how can they speed up expansion across aggregator platforms without delivering a subpar service?
In this Grocer Vision webinar, our expert panellists will dig into the untapped potential of rapid delivery for UK grocers – and set out how it can be realised. They’ll provide first-hand experiences of streamlining behind-the-scenes operations, and lay out step-by-step strategies for how other retailers can do the same.
Plus, you’ll get the chance to put your questions to ur panel.
To register for free, click here.
Meet the panel:
Joe Heather, RGM Northern Europe, Deliverect
Joe Heather is the Regional General Manager (RGM) for Northern Europe at Deliverect, a global leader in SaaS solutions revolutionising digital order management for restaurants and food service businesses. With a wealth of experience and a proven track record, Joe spearheads a rapidly expanding team encompassing commercial, technical, and customer support functions.
Joe’s journey with Deliverect began in 2022, marking a pivotal career move after a successful 12-year tenure with Just Eat Takeaway. During his time with the renowned food delivery giant, he distinguished himself by heading up one of their subsidiary businesses, showcasing his strategic leadership and business acumen.
Before making waves in the food industry, Joe contributed his skills to the fast-moving consumer goods (FMCG) sector with Mondelez International. His expertise in FMCG has proven to be a valuable asset as Deliverect continues to make strides in this growth area of their business.
At Deliverect, Joe Heather plays a key role in the company’s mission to simplify digital order
management for thousands of restaurants across the UK, Ireland, Nordics, and DACH regions. With a commitment to excellence and a passion for innovation, Joe is at the forefront of driving Deliverect’s success in the dynamic and competitive landscape of the restaurant technology sector.
Viv Craske, consultant, Grace & Co
Viv helps digitally proactive retailers increase basket size, grow retail media revenue, and build a better customer experience – which he evangelises about in his book, Surviving Digital Disruption. He has a special interest in grocery e-commerce, particularly quick commerce. He also advises global CPGs and RetailTech startups. Previously, he was MD of the ground-breaking grocery aggregator site mySupermarket. And in his younger days, he was a raver, as Editor of global clubbing brand, Mixmag. In his spare time, he helps grow his wife’s Swedish bakery and releases trance music. Viv has worked with Tesco, Superdrug, Glovo, Frasers, Mars and Diageo.
