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Information on transporting refrigerated goods and vehicle insurance has also been communicated
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CEO James Lowman expected home delivery to increase significantly from the 12% of retailers already offering the service
The Association of Convenience Stores has provided new guidance to help convenience stores launch a home delivery service.
The new guidelines cover how to take an order, payment, operating a collection service, managing data security and selling age-restricted products.
Information on transporting refrigerated goods and vehicle insurance has also been communicated with members.
The guidance comes as more retailers are tuning to home delivery in a bid to help local customers who are self-isolating, or unable to travel to shops.
ACS CEO James Lowman said he expected home delivery to increase significantly from the 12% of retailers who are already offering this service, according to figures from the 2019 Local Shop Report.
“Local shops are already going above and beyond to ensure that they can get products out to local customers that need them most,” said Lowman. “Our guidance is intended to reassure retailers that home delivery doesn’t need to be complicated, and can make a real difference in those local communities where customers aren’t able to get into store.”
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