Asda Wembley



2 This store had run out of own-label quiche lorraine and Doritos Cool Original. Our shopper described staff as very friendly and they took him directly to an item when asked. There were a sufficient number of checkouts open and help was offered with packing his bags, which impressed him.

We visited on 16 February 2007 at 5.10. Our shop lasted 45 minutes. Time spent at the checkout was seven minutes.

morrisonS Melton Mowbray, Leicestershire



1 This store did not have any 200g packs of Cathedral City mature Cheddar in stock, which our shopper put down to it being on offer. Though the store was not clear of shelf-stackers and packing trolleys, it was clean. Staff were helpful and attentive and offered to pack her goods.

We visited on 16 February 2007 at 11.40. Our shop lasted one hour, one minute. Time spent at the checkout was eight minutes.

sainsbury's Cardiff



0 This store had no out of stocks and was clean and tidy, with polite and friendly staff. Our shopper said a sufficient number of checkouts were open and the aisles were free of packing trolleys, giving her a clean sweep of the store. Our shopper said the store was well-merchandised, making for an easy trip.

We visited on 16 February 2007 at 10.45. Our shop lasted one hour 10 minutes. Time spent at the checkout was 12 minutes.

somerfield

Poynton, Cheshire

1 This store had no own-label soft scoop vanilla ice cream in stock. However, our shopper said the store was clean and well-merchandised, meaning he had no problems finding items on his list. He said staff gave excellent responses when asked for help and a sufficient number of checkouts were open.

We visited on 16 February 2007 at 1.50. Our shop lasted 49 minutes. Time spent at the checkout was five minutes 30 seconds.

tesco Amersham, Bucks



1 This store had no own-label fresh kippers in stock, but our shopper said the store was clean. She was not impressed that shelf-stacking trolleys were left in the fresh produce area but said that staff were helpful and polite. No help was offered with packing goods but the receipt was error-free.

We visited on 16 February 2007 at 5.08. Our shop lasted 45 minutes. Time spent at the checkout was five minutes.

waitrose

Dorking, Surrey

0 This store provided a full basket but our shopper said an abundance of packing trolleys in the aisles meant she had difficulty getting to products. She felt the store was well-merchandised and had helpful staff, although no help was offered with bag-packing.

We visited on 16 February 2007 at 2.00. Our shop lasted 45 minutes. Time spent at the checkout was five minutes.

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