Asda Oldbury, West Midlands



1 This store had no Radox Herbal Bath in stock but was tidy and free of shelf-stackers. Our shopper said the store was well-merchandised with helpful staff. A sufficient number of checkouts were open for the volume of shoppers and help was offered to pack goods. The receipt was error-free.

We visited on 16 March 2007 at 1.45. Our shop lasted 59 minutes. Time spent at the checkout was five minutes.

morrisonS High Wycombe, Bucks



0 This store had no out of stocks and was well-merchandised so our shopper could find items on her list easily. She said aisles were free of packing trolleys and staff were helpful when asked for assistance and took her to items requested. Checkout staff greeted our shopper politely.

We visited on 16 March 2007 at 4.45. Our shop lasted 47 minutes. Time spent at the checkout was 10 minutes.

sainsbury's Chaddeston, Derby



0 This store had no out of stocks. Our shopper said there were not many promotions on offer and the store was very busy. Staff were in fancy dress for Comic Relief and were polite and helpful. Help was offered with packing bags and a good number of checkouts were open.

We visited on 16 March 2007 at 12.05. Our shop lasted 53 minutes. Time spent at the checkout was five minutes. somerfield Perthshire, Scotland



2 This store had no Hovis Square Cut in stock or 2-packs of Kleenex for Men. Our shopper said this store was untidy and full of packing trolleys. However, she found the store well-merchandised and said staff were helpful when asked for assistance. No help was offered with bag packing.

We visited on 16 March 2007 at 7.00. Our shop lasted 39 minutes. Time spent at the checkout was one minute 30 seconds.

tesco Trowbridge, Wilts



1 This store had no Birds Eye garden peas in stock but was clean and tidy. Our shopper said the store was large but felt cluttered and was not a pleasant environment. It was not well-merchandised but staff were friendly, although no help was offered with packing goods. The receipt was error-free.

We visited on 16 March 2007 at 2.45. Our shop lasted 50 minutes. Time spent at the checkout was nine minutes.

waitrose Wilmslow, Cheshire



1 There were no own-label fresh kippers in stock at this store, which was clean and well-merchandised. Help was offered with packing our shopper's bags, and the shopping was taken to his car for him. Staff were polite when asked for help, impressing our shopper.

We visited on 16 March 2007 at 12.40. Our shop lasted 48 minutes. Time spent at the checkout was two minutes.

Topics