Asda Robroyston, Glasgow



1 There was no Stella for our shopper at this Asda store in Glasgow, which had sold out of all its 440ml cans in the pre-Bonfire Night rush. Meanwhile, a packaging overhaul also left the shelves bare of own label long grain rice.

We visited on 3 November 2006 at 12.39. Our shop lasted 70 minutes. Time spent at the checkout was 3 minutes.

morrisonS High Wycombe, Bucks



0 There were no out of stocks to report at this Morrisons store in High Wycombe, which also claimed this week's award for top class availability and customer service. Our shopper was also able to take advantage of seven deals as she made her way around.

We visited on 3 November 2006 at 11.20. Our shop lasted 50 minutes. Time spent at the checkout was 3 minutes.

sainsbury's Gambrel Road, Northampton



3 Availability was suffering at Sainsbury's Gambrel Road, Northampton branch. American long grain rice was unavailable due to "difficulties with the supply chain", while a broken chiller denied our shopper her tub of fresh own label houmous and Cathedral City mature Cheddar.

We visited on 3 November 2006 at 18.00. Our shop lasted 40 minutes. Time spent at the checkout was 5 minutes.

somerfield Bradley Stoke, Bristol



13 This store is set to close this week and as a result our shopper was unable to collect many of the store cupboard items on her shopping list. However, she was surprised at its comprehensive fresh fruit and vegetable offer as well as its range of baked goods.

We visited on 3 November 2006 at 09.00. Our shop lasted 40 minutes. Time spent at the checkout was 5 minutes.

tesco Leatherhead, Surrey



3 Cheddar, rice and chocolate were out of stock at Tesco's Leatherhead store, which also had a few problems with its promotional pricing. Shelf edge prices were not translated at the till, leaving her with a number of errors on her recipt.

We visited on 3 November 2006 at 16.10 Our shop lasted 50 minutes. Time spent at the checkout was 7 minutes.

waitrose Brighton, West Sussex



1 Our shopper was only able to collect 30 items at this store. Long grain rice was out of stock while the store does not sell Wall's Viennetta or Mr Muscle Bathroom Cleaner in a 500ml trigger bottle.

We visited on 3 November 2006 at 17.10 Our shop lasted 40 minutes. Time spent at the checkout was 11 minutes.

Topics