Asda Eastbourne, East Sussex



1 This store had run out of McCain hash browns and did not stock Mars bars in a 6-pack, as requested on our shopper's list, only in a 9-pack. Our shopper said the store was very busy with shelf-stackers blocking the aisles, and no help was offered with packing goods, but staff were helpful when asked for assistance.

We visited on 2 February 2007 at 9.15. Our shop lasted 57 minutes. Time spent at the checkout was 7 minutes.

morrisonS Starbeck, Yorkshire
0 This store had no out of stocks and pleased our shopper with its high levels of customer service. Our shopper said finding products was easy because the merchandising was good and the store was spacious. Help was offered with packing goods and 34 out of 37 checkouts were open.

We visited on 2 February 2007 at 10.50. Our shop lasted 50 minutes. Time spent at the checkout was 4 minutes.

sainsbury's Macclesfield, Cheshire



2 This store had no Kleenex for men tissues in stock or Birds custard powder. However, our shopper described staff as "brilliant" and was impressed with the high levels of customer service. The aisles were free of packing trolleys and all staff were in uniform and greeted our shopper.

We visited on 2 February 2007 at 12.10. Our shop lasted 55 minutes. Time spent at the checkout was 7 minutes.

somerfield Ashby de la Zouch, Leicestershire



0 This store did not have any out of stocks, although our shopper noticed there was low availability on bread and she took the last Hovis Wholemeal loaf. She said all staff were in uniforms and that they were polite. She also noted a logically set out store, which was easy to navigate.

We visited on 2 February 2007 at 5.25. Our shop lasted 45 minutes. Time spent at the checkout was 4 minutes and 30 seconds.

tesco New Malden, Surrey



0 This store had no out of stocks but not all staff were in uniform, according to our shopper. No help was offered with packing goods but our shopper said staff were knowledgable when asked where products were kept. She also noticed a good amount of promotional activity throughout the store.

We visited on 2 February 2007 at 6.55. Our shop lasted 32 minutes. Time spent at the checkout was 6 minutes.

waitrose

Beaconsfield, Bucks

0 No items were out of stock at this store, although it did not stock hash browns. Our shopper said the store was clean with a nice, welcoming atmosphere that made for a pleasant shopping trip.

We visited on 2 February 2007 at 2.30. Our shop lasted 45 minutes. Time spent at the checkout was 1 minute and 30 seconds.

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