Sainsbury has rolled out new in-store processes to ensure improved availability across all of its stores.
The Newbury processes - so named as they were first trialled in Newbury - have gone live in every outlet, six weeks ahead of schedule. Converted stores had recorded a 75% improvement in on-shelf availability since rolling out the changes.
The new measures are centred around aligning the in-store processes, such as working stock, with sales-based ordering, avoiding inventory issues around over- or under-stocking.
Their introduction coincides with figures in last week’s The Grocer 33 shopping survey, which showed that just three out of stocks were found during the last eight weeks under review.
Chief executive Justin King has written to all store staff outlining further improvements in store standards and availability. He highlighted that 73% of the chain’s supermarkets were now achieving their targets for Mystery Availability Checks, while 90% had achieved their Mystery Customer Measure targets, which looks at service, standards, availability and overall shopping experience, such as customer interaction.
And he added that Sainsbury’s ‘Tell Justin’ scheme had been a success, with more than 7,000 suggestions received from staff. “There have been great suggestions, such as changing a route from a depot to store to make the journey shorter. There have also been a huge number of ideas to improve availability, some of which have been included in Newbury.”
Meanwhile, the Perfect Day initiative, for day staff to improve the appearance of each supermarket, has been extended to the night shift.
Perfect Night will focus on hygiene and cleanliness.
Rachel Barnes
The Newbury processes - so named as they were first trialled in Newbury - have gone live in every outlet, six weeks ahead of schedule. Converted stores had recorded a 75% improvement in on-shelf availability since rolling out the changes.
The new measures are centred around aligning the in-store processes, such as working stock, with sales-based ordering, avoiding inventory issues around over- or under-stocking.
Their introduction coincides with figures in last week’s The Grocer 33 shopping survey, which showed that just three out of stocks were found during the last eight weeks under review.
Chief executive Justin King has written to all store staff outlining further improvements in store standards and availability. He highlighted that 73% of the chain’s supermarkets were now achieving their targets for Mystery Availability Checks, while 90% had achieved their Mystery Customer Measure targets, which looks at service, standards, availability and overall shopping experience, such as customer interaction.
And he added that Sainsbury’s ‘Tell Justin’ scheme had been a success, with more than 7,000 suggestions received from staff. “There have been great suggestions, such as changing a route from a depot to store to make the journey shorter. There have also been a huge number of ideas to improve availability, some of which have been included in Newbury.”
Meanwhile, the Perfect Day initiative, for day staff to improve the appearance of each supermarket, has been extended to the night shift.
Perfect Night will focus on hygiene and cleanliness.
Rachel Barnes
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