One Stop is rolling out a free e-learning programme and people tool kit to all franchisees.
The online programme, accessible through a back office system or personal computer, offers retailers and their team step-by-step video tutorials on customer care, age restrictions, security, credit card machines and health and safety to ensure they are trading legally.
The kit, which aims to get franchisees and their staff members in line with Trading Standards legislation, will also help retailers tackle staff training, managing workloads and retaining employees.
Once the programme is completed, retailers will receive the relevant documents to show they have received the required training.
“One Stop’s e-learning programme has already proven to be a very valuable tool. Within hours, staff can be up to speed with the basic retailing skills, from giving great customer service to delivering high store standards,” said One Stop franchisee Aman Uppal.
“The tool is very easy to use and will help with their job development and motivation. We now have the assurance that our staff are legally safe and compliant, and by having training records for every staff member, I can prove that I have due diligence in place if the authorities ever approach me.”
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