Waitrose is introducing a new e-learning game to teach staff about laws around selling alcohol, tobacco and other age-restricted products.
It is the first ‘gamified’ training module to be used by Waitrose, and is available to staff now as part of the retailer’s wider ongoing compliance training.
The Restricted Sales module, created by Sponge UK, explores some of the real-life scenarios staff might face.
“This is a really important area for our business to get right, so we wanted to make the e-learning as engaging and effective as possible,” said Waitrose’s learning and development designer, Kate O’Brien.
“Partners can replay the game as many times as they like, so it is a great way for them to practice good judgement.”
The scoring element of the game would help to reinforce the idea that the decisions staff make on the shop floor had consequences, added Sponge UK MD Louise Pasterfield.
“Games are a powerful tool for teaching decision making skills in the workplace, and Waitrose has embraced the latest thinking in this area within its compliance training,” she said.
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